Canvas - 'Respondus LockDown Browser Required' Message Returned | |
If you are using a Chromebook to take a quiz in your Canvas environment, and get taken to a page that says 'Respondus LockDown Browser Required,' this means one of the following is true: 1) That you might not yet have installed the LockDown Browser Chromebook extension or it's not currently enabled. a) Enter the following in the URL address bar in Chrome: Chrome://extensions/ b) Locate the LockDown Browser Chrome Extension. If you don't see it listed, it's not installed. You can use your institution's LockDown Browser download URL to install the extension. This URL is typically found on the quiz summary page. c) Ensure the LockDown Browser for Chromebook extension is enabled (toggled 'on' with the slider all the way to the right.) d) Once you do all the above, try again to take your exam. 2) Cookies are interfering with the LockDown Browser extension being recognized as installed on your Chromebook. If so, you'll want to clear out all cookies and cache on your Chromebook. a) Enter the following in the URL address bar in Chrome: Chrome://settings/clearBrowserData b) Select 'All time' for Time Range c) Select 'Cookies and other site data,' then click the 'clear data' button. d) Then attempt your exam again. If the above doesn't work, clear all site data: a) Enter the following in the URL address bar in Chrome: chrome://settings/siteData b) Click the 'Remove All' button to delete all leftover cookies and site data. A pop-up window may appear, asking you to confirm. Click the 'clear all' button in this pop-up. c) Restart your Chromebook, then log into Canvas, and navigate first to your course, then to 'quizzes' (or relevant module) and try to take your quiz. |
Notes
- Respondus Lockdown Browser does not work on Chromebooks
- Most Respondus problems are due to one of the following:
- Firewall conflicts > turn off the firewall
- Anti-Virus software conflicts > turn off the anti-virus program
- Loss of internet connectivity > send teacher a message and try to reconnect and resume exam
- Other potential issues
- Give the browser a few seconds to fully load the exam before clicking 'Take the Quiz'. Clicking too soon has been reported as a potential cause of issues
- Browse to the quiz from the Assignments page, or the Modules page. Sometimes following links in notifications or in the 'To do' section of your Dashboard will fail to send all of the necessary parameters to the Canvas server.
Respondus LockDown Browser Required This quiz requires Respondus LockDown Browser. Please launch Respondus LockDown Browser to take this quiz or view your quiz results. Downloading and installing Respondus LockDown Browser. Go to your Canvas course site and click the quiz link. Click Take the Quiz. Click Download Respondus LockDown Browser. This takes you to the Respondus web site. Click Install Now. This will download a.zip archive. Download the LockDown Browser installer package. Locate the installer package. Have you been able to successfully download the Respondus Lockdown Browser so that you can take your exam(s)? I'm hopeful that you've been able to do this, and so I am going to mark your question as 'Assumed Answered' because we've not heard back from you and because there hasn't been any new activity in this topic since February. Respondus Lockdown Browser + Monitor. Lockdown Browser is a custom browser that locks down the testing environment in Canvas. Monitor is an additional feature that may be used in conjunction with Lockdown Browser. Monitor requires students use a webcam to record their testing session. Instructors may review Monitor videos following student exams.
Respondus Lockdown Browser Student Download Canvas
Downloading Respondus LockDown Browser
Troubleshooting Respondus LockDown Browser
- Blank screen during exam
A blank screen indicates that the browser has lost connectivity with your institution's server, and the webpage cannot load into the browser.
In most cases, you should be able to leave your exam, shut down LockDown Browser, and restore your internet connection. We recommend restarting your computer and moving as close to the router as possible.
If a freeze has occurred, and you're unable to exit, please reference this article
For more information see - https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/579/25/blank-screen-during-exam
- LockDown Browser appears as malware or a virus
This is a potential problem when installing Respondus Lockdown Browser.
Security software or an 'anti-malware' program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. The security program would block the download or corrupt the LockDown Browser installer.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/274/18/lockdown-browser-appears-as-malware-or-a-virus
Clemson Download Respondus Lockdown Browser Newest Version
- Error Message:'Update server is not supplying information, or the connection to update server is blocked.'
When the warning appears, 'Update server is not supplying information, or the connection to update server is blocked. Please try again later' this typically indicates that security settings or another application is blocking access to the Respondus servers that LockDown Browser uses at startup
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195/25/update-server-is-not-supplying-information-or-the-connection-to-update-server-is-blocked
- You must close SSInvitationAgent in a Mac
The 'SSInvitationAgent' is actually a component of other applications such as Apple Messages that also offers a screen sharing option, which is separate from the Mac->System Preferences->Sharing indicated in a warning when starting LockDown Browser 2.0 for Mac.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/576/25/you-must-close-ssinvitationagent-in-a-mac - Mac: Webcam Not Detected
If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer. It's also possible that you aren't seeing the below message, but rather are experience a freeze/hang on one of the steps. This, too, may be caused by anti-virus software.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/425/26/mac-webcam-not-detected - Webcam Blocked
If you see an image of camera with an arrow through it during your pre-exam webcam check, it is because of a privacy setting that is enabled in your camera's software utility.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/470/26/webcam-blocked - Error: Course (OK), Exam (UNKNOWN)
The above error indicates that the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the 'Take Quiz' button.
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/483/0/canvas---course-ok-exam-unknown